Privacy Policy

Last updated: October 23, 2026 · Mother Hospitals & IVF Center, Boduppal, Hyderabad

Mother Hospitals & IVF Center ("we", "our", or "the Hospital") is committed to protecting your privacy and handling your personal and medical information with the highest standards of confidentiality. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website (motherhospitals.co.in) or contact us for medical services.

1. Information We Collect

We may collect the following types of information:

• Contact information: Name, phone number, email address, and location when you fill out a consultation request, WhatsApp us, or call us.
• Medical information: Health history, fertility records, test results, and treatment details shared during consultations — collected and stored in strict compliance with applicable Indian medical privacy laws.
• Website usage data: Pages visited, time on site, browser type, and approximate location via cookies and analytics tools (Google Analytics, Microsoft Clarity). This data is anonymised and aggregated.

2. How We Use Your Information

• To schedule and manage your medical consultations and treatment
• To contact you about your appointments, test results, and follow-up care
• To send health information relevant to your fertility treatment (with your consent)
• To improve our website and patient communication
• We do not sell, rent, or share your personal or medical information with third parties for marketing purposes

3. Medical Records & Confidentiality

All medical records are maintained in strict confidence in accordance with the Indian Medical Council Act and applicable guidelines. Your health information is accessible only to Dr. E. Prashanthi Reddy and authorised medical staff directly involved in your care. Records are stored securely and not shared without your explicit written consent except where required by law.

4. Cookies & Analytics

Our website uses cookies to improve your browsing experience and to understand how visitors use our site. Analytics data is collected via Google Analytics and Microsoft Clarity — both tools are configured to anonymise IP addresses. You may disable cookies in your browser settings; this will not affect your ability to access our content.

4A. Free Fertility Tools

Our free fertility tools (such as the Ovulation Calculator, Period Tracker, AMH Interpreter and IVF Success Estimator) work in your browser. You do not need to sign in, and the values you enter are not sent to us when you calculate a result. We only record anonymous usage (which tool was used) through Google Analytics.

After a result, you can choose to ask for it by email. Only if you enter your email address and tick the consent box, we receive your name (if you give it), your email address, the tool you used, the values you entered and your result, together with a record of your consent. This information is stored in a Google Sheet that only Mother Hospitals & IVF Center staff can access, and is used to send you your result and to contact you about your fertility care.

You can withdraw your consent and ask us to delete this information at any time by emailing motherhospitals.ivfcenter@gmail.com or calling 97059 93366. We do not sell or share it with anyone else.

4B. Enquiry Reference

When you contact us through this website — by WhatsApp or by an enquiry form — we add a short random reference (for example MH-7K2QX) and the name of the page you were reading. The reference is stored only in your own browser and contains no personal information. It helps our team make sure every website enquiry is answered and recorded. You can see it in the WhatsApp message before you send it, and you can delete it.

5. Third-Party Links

Our website may contain links to external websites (Google Maps, WhatsApp, YouTube). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

6. Data Retention

Medical records are retained for a minimum of 7 years as required under Indian medical regulations. Website analytics data is retained for 14 months in Google Analytics. Email requests from the free tools are kept for up to 2 years unless you ask us to delete them sooner. Contact form submissions are retained for up to 2 years for communication purposes.

7. Your Rights

You have the right to:

• Request a copy of your personal data held by us
• Request correction of inaccurate personal data
• Request deletion of your data where legally permissible
• Opt out of non-essential communications at any time

8. Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal data from minors. Medical consultations for minors are conducted with parental consent.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. The updated date at the top of this page reflects the most recent revision. Continued use of our website constitutes acceptance of the updated policy.

10. Contact Us Regarding Privacy